Privacy Policy
Who We Are
Our website address is: https://www.starshipcare.com. Starship Care, LLC shares users’ concerns about safety and privacy while online. Starship Care is committed to maintaining the trust and confidence of visitors to this web site and members. Starship Care strives to adhere to the highest standards of ethical practices in all of operations and is dedicated to protecting privacy. In this Privacy Policy, “We”, “Us”, and “Our” means Starship Care, LLC.
Comments
Visitors to this site are only allowed to leave comments on the site in certain areas. We collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address called a hash may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Visitors to the website are not allowed to upload media. However, if you successfully upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website may be able to download and extract any location data from images on the website.
Cookies
If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. You can set up preferences for cookies at each visit to the site.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves similarly as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Links and content are offered for educational purposes only and do not represent an endorsement of products or services.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. Users who abuse the site or have not properly paid for services can be downgraded or deleted.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service. We collect information about you during the registration, enrollment, and checkout processes on our site.
What we collect and store
When you register an account with us, we’ll ask you to provide information including your name, email address, phone number, KY license number, states of licenses, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account, orders, courses, and memberships
- Communicate with you about courses and memberships that you’re enrolled in
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our site
- Comply with any legal obligations we have
- Improve our site’s offerings
- Send you marketing messages, if you choose to receive them
When you create an account, we will store your name, email, phone number, KY license number, and state of license, which will be used to populate the enrollment and checkout for future purchases and enrollments.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for three years for tax and accounting purposes. This includes your name, email address, and phone number.
We will also store comments or reviews, if you chose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Site Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing information.
Course and membership instructors can access your course progress and activities including:
- Enrollment dates for their courses and memberships
- Course progress and status information for their courses
- Quiz and assignments answers and grades for their courses
- Comments and reviews made on their memberships and courses
Our team members have access to this information to help fulfill orders, process refunds, and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you; for example, LifterLMS, the software that provides the courses.
What personal data we collect and why we collect it
Cookies
Some forms on this site require the use of Google’s reCAPTCHA service before they can be submitted. If you consent to use Google’s reCAPTCHA service, a cookie is created that stores your consent. This cookie deletes itself after thirty days. Visiting the login page sets a temporary cookie that aids compatibility with some alternate login methods. This cookie contains no personal data and expires after 1 hour.
Security Logs
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.
Who we share your data with
A QR code image is generated for users if two-factor authentication is allowed and setup for this site. This image is generated using an iThemes hosted API. As part of generating this image, your username is sent to the API. This data is not logged. For privacy policy details, please see the iThemes Privacy Policy. Some forms on this site require the use of Google’s reCAPTCHA service before they can be submitted. Use of the reCAPTCHA service is subject to the Google Privacy Policy and Terms of Use. This site is scanned for potential malware and vulnerabilities by the iThemes Site Scanner. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.
How long we retain your data
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
Where we send your data
This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a service provided by ithemes.com. For privacy policy details, please see the iThemes Privacy Policy. MailChimp’s Privacy Policy.
Links to Other Web Sites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Educational Software
Starship Care, LLC is online learning management software for continuing professional education provided by LMS Lifter. (www.lmslifter.com).
Advertising
Starship Care, LLC’s website does not host or receive funding from advertising.
Special Provisions Applicable to Users Outside the United States
We strive to participate in a global community with consistent standards for everyone, but we also strive to respect local, state, and federal laws. For users who interact with Starship Care, LLC, services outside the United States, know that your personal data is transferred to and processed in the United States. The EU General Data Protection Regulation (GDPR) applies to Starship Care, LLC, and its customers, as it applies to all companies processing the personal data of data subjects residing in the EU, regardless of the company’s location.
Changes to this Privacy Notice
We may revise this Privacy Policy from time to time to reflect changes to our business or applicable laws. The revised Privacy Policy will be effective as of the published effective date. This Privacy Policy was updated on December 11, 2021.